Customer Service

Our expert technical service and support professionals draw from their years of experience and a wide variety of Customer engagements that bring a host of best practices and lessons learned to your organization’s analysis, implementation, training, and support needs. From the very start, your engagement and overall experience will exceed your expectations. As a Wall Street Network (WSN) Customer, you will find that WSN delivers outstanding results and unsurpassed value for your IT investments.

When you select us as your vendor we provide you with the combined power of experience, technology, and innovation in highly agile solutions delivered with a company-wide commitment to total Customer satisfaction. That’s the WSN difference.

Technical Support

Our mission is to provide effective solutions to all of our Customers’ questions and technical issues regarding our solutions. We strive to ensure that each and every Customer receives exceptional service.

As our Customers’ front-line source for technical assistance, our Support Specialists work with your designated onsite System Administrator to satisfactorily resolve every open technical issue. Additionally, as the liaison between the Customer and Wall Street Network, our Support Specialists communicates information on the state of the product between these two groups.

Professional Services

The job of our Professional Services Group is to perform a successful implementations of IT solutions at all Customer sites and to build an excellent working relationship with each and every Customer.

Professional Services analysts strive to ensure that our IT engagements exceeds Customer expectations, including conversions, system configuration, software installation, consultation, and training. The goal of Professional Services is to gain a thorough understanding of our Customers' requirements and processes in order to make their solutions work the way they do. Every step of the way—from consultation, to system installation, to training—our Professional Services team is guided by the Wall Street Network commitment to total Customer satisfaction.

Consulting Services

Our Consultation process begins with a kick-off meeting, which is essentially a knowledge transfer session. At this meeting we gain a thorough understanding of your business processes, review your system goals, answer your technical questions, and generate a timeline for each step of the IT engagement.

You will be assigned a Project Manager to ensure that the implementation meets and exceeds your expectations. The Project Manager will work with you to define your organization's requirements.

System Configuration

Our Professional Services staff holds many vendor certifications from our technology partners. We can augment your staff to consult, configure and support the IT solutions your business needs to succeed.

System Installation

With the most advanced remote technology available, such as secure virtual network computing and Web conferencing, we can complete the majority of the setup from our Corporate office.

By walking your designated onsite System Administrator through each step and answering technical questions, we deliver a fluent and efficient system installation. Upon completion of the installation, we will provide you 90 days of Installation Support.

Microsoft Services Ready

One partnership in particular is the one we have with Microsoft that helps us bring the proven methodologies and best practices of Microsoft product deployment that goes on in the Global 100 to organizations of any size. Because we have trained with Microsoft Consulting Services and participated in co-engagements with them, we are highly qualified to help you get the most out of your investment in the Microsoft technology stack.